Find quick answers to your questions
In this section, we've compiled the most frequently asked questions about shipping, exchanges, returns, payment methods, and order management. Our goal is to provide you with a simple and transparent shopping experience.
If you can't find the information you need, you can contact our team through the form at webfemar@gmail.com. We'll be happy to help.
You will receive a confirmation email with all the details after completing your purchase. If you don't receive it within a few minutes, please check your spam folder or contact us to verify.
If your order hasn't been shipped yet, we can help you modify or cancel it. Please contact us as soon as possible using the contact form or by email, including your order number.
Shipping usually takes between 24 and 72 business hours. We'll send you an email with the tracking number as soon as it leaves our warehouse.
No, at the moment we only ship within Spain.
We are working to expand our shipping areas soon.
Shipping costs vary depending on the destination. Domestic orders over a certain amount qualify for free shipping. You'll see the exact cost before completing your purchase.
Once you complete your purchase, you can track your order status directly from the Shop app. The app will show you real-time updates on shipping and delivery. If you don't use the app, you'll also receive the necessary tracking information via email.
The shipping company will attempt a new delivery or leave your package at a nearby collection point. They will notify you by message or email.
Send an email to webfemar@gmail.com with your name, order number, and garment. We will reply within the next few business hours with the next steps to complete the process.
We accept Visa, Mastercard, PayPal, and other secure payment methods. All payments are processed through encrypted platforms to protect your information.
Yes, you can apply it during the checkout process. Just make sure to enter it before finalizing your payment.
Please verify that the information is correct and that your card has sufficient funds. If the problem persists, we recommend contacting your bank or using another payment method.
It's not mandatory, but creating an account will allow you to save your data, view your purchase history, and streamline your future purchases.
Go to "Customer Area" and click on "Forgot your password?". We will send you an email to reset it.
You can contact us through our contact page or send us a direct email. We typically respond within 24 business hours.